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Symptoms
When you run the CRM for Outlook scenario within the Microsoft Support and Recovery Assistant, it indicates CRM for Outlook is not installed or it is not a supported version.
Cause
CRM for Outlook is not installed or it is not a supported version.
Resolution
Verify a supported version of CRM for Outlook is installed.
Option 1
1. Sign into your CRM Online web application via your web browser.
2. Click the settings button in the upper-right corner of the screen.
3. Click Apps for Dynamics CRM. This option will appear if your CRM Online instance is CRM 2016 or later and your System Administrator has not disabled this option.
4. Click Download CRM for Outlook.
Option 2
Refer to the following article for information about how to install CRM for Outlook:
Set up CRM for Outlook
When viewing the article referenced above, select the appropriate tab at the top that matches the version you are installing. We recommend the version of the CRM Outlook client is the same major version as your CRM Online organization. If you are not sure which version of Microsoft Dynamics CRM your organization is using, contact your CRM administrator. You can also view your CRM version when you access Microsoft Dynamics CRM via a web browser. In the navigation bar, click the settings button in the upper-right corner of the screen and then click About. Install the version of CRM for Outlook that matches the major version of your CRM organization. Example: If the version found is 7.1.1.3157, install CRM 2015 for Outlook.
6.x = CRM 2013 for Outlook
7.x = CRM 2015 for Outlook
8.x = CRM 2016 for Outlook
9.x = Dynamics 365 for Outlook version 9.0
More Information
If you encounter an error trying to install or uninstall CRM for Outlook, run the Program Install and Uninstall troubleshooter.
When you use Dynamics 365 App for Outlook, you might see a notification that says: Track and Set Regarding are currently disabled. To use these features, please contact your admin. You can still view and interact with your Dynamics 365 data.
Dynamics 365 App for Outlook leverages Server-Side Synchronization to keep your Exchange items in sync with Dynamics 365. For example, if you track a meeting in Outlook, App for Outlook relies on Server-Side Synchronization to create the activity in Dynamics 365 and keep the two items in sync.
Dynamics 365 For Outlook Greyed Out
If we recognize that Server-Side Synchronization is inactive on your mailbox, we will not be able to provide the ability for you to track and set regarding on emails and appointments.
Dynamics 365 For Outlook Mac
With this updated, instead of blocking you from using App for Outlook, we are providing the ability for you to view your Dynamics 365 information like accounts, contacts and activities. You can continue to create, update and manage your information since they are not related to synchronization.
Dynamics 365 For Outlook Version 9.0
To fix issues with Server-Side Synchronization, please contact your administrator, who can view the status of the service and take necessary steps to address the issue.